I always believed the cell phone companies used the extended voice mail instructions to take even more money from me. Now, David Pague has an article up verifying my belief.
Then there is the health insurance industry, which has taken it even farther, buy not only ripping off their customers, but by dumping them, thereby increasing their profits. Not exactly a sustainable business model. Eventually, no one is going to buy their service. Then were do they get the money? Oh, duh, I forgot, mandatory laws forcing people to buy their crappy health insurance coverage.
Bastards.
In 2007, I spoke at an international cellular conference in Italy. The big buzzword was ARPU--Average Revenue Per User. The seminars all had titles like, "Maximizing ARPU In a Digital Age." And yes, several attendees (cell executives) admitted to me, point-blank, that the voicemail instructions exist primarily to make you use up airtime, thereby maximizing ARPU.What the hell happened to customer service in this country? It use to be, at least it seemed to me, that ripping off customers was a good way to lose business. I guess when you are able to spend the money to buy a few politicians, you can rig the system to be able to overtly rip off consumers and still make a profit. The above is one example of corporations knowingly ripping off costumers.
Then there is the health insurance industry, which has taken it even farther, buy not only ripping off their customers, but by dumping them, thereby increasing their profits. Not exactly a sustainable business model. Eventually, no one is going to buy their service. Then were do they get the money? Oh, duh, I forgot, mandatory laws forcing people to buy their crappy health insurance coverage.
Bastards.
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